Privacy policy.

Privacy Policy for Sneaky Peaks Lodge

Effective Date: 6th September 2024

At Sneaky Peaks Lodge, accessible from www.sneaky-peaks.com, the privacy of our visitors is one of our top priorities. This Privacy Policy outlines the types of information we collect and how we use and protect it. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information:

1.1. Personal Information

When you book a room or contact us via the website, we may collect the following personal information:

• Name

• Email address

• Phone number

• Payment information

• Check-in and check-out dates

• Number of guests

1.2. Non-Personal Information

We also collect non-personal information automatically when you visit our website. This may include:

• Your IP address

• Browser type and version

• The pages you visit on our website

• The time and date of your visit

2. How We Use the Information

We use the collected information in the following ways:

• To process and confirm your booking

• To improve customer service by responding to your inquiries

• To send booking confirmations, updates, or marketing offers if you’ve opted into our email list

• To improve our website functionality and content based on user activity and feedback

• To process payments securely

3. Cookies

Our website uses cookies to collect information and improve user experience. Cookies are small data files stored on your device that allow us to remember certain information about your visit, such as your preferences. You can choose to disable cookies in your browser settings, but this may affect the functionality of the site.

4. Data Security

We are committed to protecting your personal information. We implement security measures such as encryption and secure payment gateways to safeguard your data from unauthorized access, alteration, or disclosure.

5. Third-Party Services

We use third-party services like Wubook, Stripe, and Square for booking management and payment processing. These services have their own privacy policies regarding the use of your data. We encourage you to review these policies to understand how your information is handled.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to process your booking or when required by law.

7. Your Rights

You have the right to:

• Access and request a copy of your personal information

• Correct or update your personal information

• Request that we delete your personal data, subject to certain legal or operational constraints

To exercise these rights, please contact us at hello@sneaky-peaks.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date clearly noted. We encourage you to review this policy regularly to stay informed of how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sneaky Peaks

Address: Goryu, Hakuba, Nagano 399-9301

Phone: +81 80 2486 1850

Email: hello@sneaky-peaks.com